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We always aim to provide our customers with the best service there is to offer, but in the rare event where we fail to deliver our promise, please contact us at [email protected]
We will aim to send you a formal acknowledgement of your complaint within 3 working days and to resolve it as soon as possible. As soon as we have completed our investigation, we will write to you to notify you of the outcome and a final response. If you are not satisfied with our response, depending on the nature of your complaint, we will advise you of your right to refer your case to:
The Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London, E14 9SR; telephone: 0300 123 9 123 or 0800 023 4 567; email:[email protected]; website http://www.financial-ombudsman.org.uk/ (if your complaint relates to financial services products). If you wish to refer the matter to the Financial Ombudsman, you must do so within six months from the date of our final response.
If you are unhappy with any product or service you have obtained from a third party or have any complaint regarding any third party, you should address your complaint directly to that third party. If you require their contact details, please contact us for assistance on [email protected]